1. How do I place an order on BUCT Shop?

Placing an order is easy!

• Browse products and select your favorite items.

• Click “Add to Cart”.

• Go to your cart and click “Checkout”.

• Fill in your delivery address and payment details.

• Confirm your order and wait for delivery!

2. Do I need an account to order?

No, you can order as a guest.
However, creating an account helps you track orders, save addresses, and enjoy faster checkout in the future.

3. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• bKash / Nagad / Rocket

• Debit or Credit Card Payments

All online transactions are 100% secure and encrypted.

4. How long will it take to receive my order?

Delivery times vary by location:

• Inside Dhaka: 1–3 business days

• Outside Dhaka: 3–7 business days
  You’ll receive updates and a tracking number once your order is shipped.

5. How can I track my order?

After your order is shipped, you’ll receive a tracking number via email or SMS.
You can use it to track your delivery status anytime.

6. Can I cancel or change my order after placing it?

You can cancel or update your order before it is shipped by contacting our support team.
Once shipped, cancellation is not possible, but you can request a return after receiving the item.

7. What is your return and refund policy?

We accept returns for damaged, defective, or incorrect items within 3–7 days of delivery.
Refunds are processed after the product is received and inspected.
For full details, see our Returns & Refund Policy page.

8. Are all products original and authentic?

Yes! All items sold on BUCT Shop are 100% authentic and sourced from trusted suppliers and brands.

9. What should I do if I receive a damaged or wrong item?

Please contact our Customer Support Team immediately with your order number and photos of the product.
We’ll arrange a replacement or refund as soon as possible.

10. How can I contact customer support?

📧 Email: buctshop@gmail.com
📞 Phone/WhatsApp: +8801976464669

BUCT Shop – Your Trusted Online Shopping Destination.